Sharing Excellence Week for Administrative Staff

‘Excellence in action’ is the title of our strategy. Excellence is an important goal not only for students and lecturers, but also for staff working in administration, and it is an idea we would like to share with our colleagues from all over the world.

Now we would like to invite you to share your excellence with us!

What kind of excellence can be found in your own university? What kind of excellence would you like to learn from your colleagues? What could we do together in the future? Join us and share your expertise with your colleagues on our Sharing Excellence Week! You can also suggest a topic of conversation, or present some good practices from your own institution.

The theme of the international week in 2018 is ‘Customer in Focus – Designing Services in Higher Education’.  The programme is partly intended for everyone, and partly theme-specific. The subthemes organised by different units are:

• Designing Student and Admission Services
• Financial Services
• Human Resources
• Contract and Innovation Services
• Multicustomer communications – defining customer and designing services
• Physical & Digital Campus Services (including Facilities Services, Security, Space Bookings and Navigation and IT Services)
• Pedagogical Solutions (Including International Summer School, Digital Summer Semester, Innovative Curriculum)
• RDI Services (Including Funding instruments and Research groups)
• Services in International Relations & Mobility
• University and Business Cooperation: From Customer to Partnership (Including Marketing and selling continuing education and services, Career and Recruitment Services, Alumni Relations)

The participation fee is 150 €. This fee will cover the lunches during the week and evening programmes on Sunday and Wednesday. The fee can be paid by credit card when registering or by using an invoice (an extra invoice fee of €5). The other costs, such as travel, accommodation and daily allowance expenses, should be covered by the participants. Please register on our webpage by 30 April.