Approach to DESIGN THINKING

GOAL

Participants will learn Design Thinking principles and will take away Service Design Tools, in order to make their project planning less time consuming, user-oriented, empathetic, iterative, creative, systemic.

Guided by a User Experience Designer, teachers, students, academic staff and researchers will join a 5 days training path that will lead to the construction of a training class prototype. They will explore methods and tools in order to enjoy peer exchanges, constructive points of view and cooperative project planning.

Theory and experiential learning will be delivered as one supporting the other.

CONTENT

The training path will be progressive, interactive and incremental.

Here follow the training chapters:

Bias, mind mistakes

Empathy and Emotional Intelligence

Focus on Intentions and goals

Knowing Users: who are we planning for? Are our products useful, usable and memorable?

Research and benchmark

Creative development of the “next training class”

Definition of indicators and impact values

Testing, Monitoring and Evaluating