Hosting Higher Education Institution: |
Coventry University - Student Services |
Institution website: |
http://www.coventry.ac.uk |
Country: |
United Kingdom |
Language: |
English |
Dates: |
Monday, 22 July, 2019 to Friday, 26 July, 2019 |
Registration fee: |
£450.00 |
Maximum number of participants: |
15 |
Deadline for applying: |
Friday, 31 May, 2019 |
Accommodation: |
Accommodation provided |
Contact person details: |
Helen Taft, Daniel Wickenden and Ross Shaw-Mellors Student Services The Hub, Coventry University Jordan Well Coventry CV1 5QT +44 (0) 2477 65 2297 infopoint.ss@coventry.ac.uk |
Coventry University Student Services is hosting the first ERASMUS+ Staff Training Program
The core theme of this program will be to explore the benefits of good customer service and how it can enhance the student experience.
We hope that by the end of the week, you will have insight into effective, meaningful customer service methodologies and will be more familiar with the value of quality customer service from a practical perspective.
It's an opportunity to take away new understandings from each other, get to know the city of Coventry and enjoy some highlights of British culture.
Through discussion, job observation, dedicated workshops and sharing best practice, our aim is to learn as much as possible from each other.
Benefits to taking part
Features ofthe staff week