International training and job shadowing for administration and support staff." Customer Service and how it enhances the student experience"

Coventry University Student Services is hosting the first ERASMUS+ Staff Training Program

The core theme of this program will be to explore the benefits of good customer service and how it can enhance the student experience.

We hope that by the end of the week, you will have insight into effective, meaningful customer service methodologies and will be more familiar with the value of quality customer service from a practical perspective. 

It's an opportunity to take away new understandings from each other, get to know the city of Coventry and enjoy some highlights of British culture.

Through discussion, job observation, dedicated workshops and sharing best practice, our aim is to learn as much as possible from each other.

Benefits to taking part  

• Collaboratively discuss opportunities available to UK/European HE institutions that add value to the student experience 
• Identify and examine best practice, current trends and challenges 
• Inspire others by sharing knowledge
• Cultivate networks to strengthen our community of Higher Education professionals
• Foster a culturally diverse perspective  and ideas to benefit all participants and  their organisations
• Discover more about British culture

Features ofthe staff week

• Interactive sessions
• Customer service skills workshop
• English language activities
• Sessions will take place at the main  Coventry University campus where we will showcase the best facilities we have to offer and the week will also include a trip to our  CU London campus
• The price includes accommodation in our newest Halls of Residence located in the heart of the city centre
• Local excursions and several group  meals included